Due to the nature of Body By Bri® products, All sales are final, unless an error occurred on the behalf of Body By Bri®. There are NO RETURNS OR EXCHANGES. If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service (USPS) at 1 (800) 275-8777. Body By Bri® does not hold responsibility for packages that are delivered. We do not issue refunds for packages that state being delivered.